Services Agent - Thai Speaker - Php40,000 | Single Point of Contact:
• Works as the first point of contact in the delivery centre for employees or client HR representative
o Handles and tracks incoming calls, e-mails, faxes
o Handles / Creates tickets in HR Workspace
o Categorizes and prioritizes queries, requests and issues
• Checks on a daily basis the service centre availability/readiness (Network, VPN, HRW, IVR, SAP…)
First Line Support:
• Responds to information or enquiry requests that do not require any complex investigation:
o Responds to basic HR questions
o Analyses and solves customer’s questions, problems and / or requests
o Processes inquiries and requests according to agreed procedure, company policy and in line with legislative requirements
o Builds and maintains information available to employees and HR representatives
• Provides first line case management services
o Escalates in depth customer inquiries and requests to the appropriate Subject Matter Expert as needed
• Produces and supplies on request, reports and statistical information according to the agreed services (SoS).
• Provides Logical Access Support Services according to the agreed services
o Processes requests for customer SAP/ESS/MSS/SSW user creation/deletion/password reset
o Escalates requests directly to AMO
Transactions Services:
• Works as a transactions service agent performing data administration according to agreed scope (SoS):
o Verifies receipt and validates documentation
o Archives the document if legally required
o Enters data in the system |
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User-136966 (Makati) 
09064692172 
E-mail
